Privacy Policy

1. Purpose and scope

This draft explains how Eternal Waters (Pty) Ltd. may handle personal information when you visit this website, contact us, or arrange aquamation, collection, transfer, transportation or storage across the Southern Cape.

2. Responsible party and privacy contact

Eternal Waters (Pty) Ltd. is the business responsible for enquiries and arrangements it handles. For privacy questions, email admin@eternalwaters.co.za or call 064 431 4545. The final policy should identify the Information Officer and confirm the company’s registered details.

3. Information we may collect

• Names, contact details and correspondence from people who enquire or make arrangements.
• Where needed for an arrangement, details about your relationship to the deceased, your authority to act, collection and transfer instructions, and relevant supporting documents.
• Quote, invoice and payment records where a service is agreed.

When you submit the website contact form, Netlify processes your enquiry and sends a notification to Eternal Waters. You can also contact us by phone or email.

4. Why we may use this information

Information may be used to respond to enquiries, prepare quotes, confirm instructions, coordinate care and transport, manage billing and keep records. Depending on the purpose, processing may be based on consent, a requested or agreed service, a legal obligation, or another ground permitted by South Africa’s Protection of Personal Information Act (POPIA).

5. Sharing and website providers

Where necessary, relevant information may be shared with people involved in the agreed arrangements, service providers supporting the business, professional advisers, or authorities where disclosure is required or permitted. The final policy should confirm provider access, hosting logs, cookies and any transfers outside South Africa.

6. Safeguards and retention

Records should be accessible only to people who need them for their work and kept for as long as required for the arrangements or applicable record-keeping obligations. The final policy should confirm actual safeguards, retention periods and incident procedures.

7. Your rights and complaints

Subject to applicable law, you may ask to access or correct your personal information, request deletion in appropriate circumstances, or object to certain processing. Contact us using the details above. You may also raise a concern with the Information Regulator of South Africa.